End-to-End Claim Coordination
Over two-thirds of claims arrive complete from day one — automated document collection, follow-up with all parties, and full visibility for customers and teams.
Context
A European insurance company processes approximately 75,000 property claims per year — water damage, storm damage, fire incidents, and structural claims. Each claim requires coordinating multiple documents and multiple parties: policyholders, contractors, loss experts, and internal teams. This multi-party coordination is the biggest bottleneck — not document intake alone. Mysa automates the entire coordination lifecycle, including image recognition: customers submit photos of damage, and Mysa extracts relevant information automatically, reducing the need for on-site visits.
Property claims require coordination across documents, people, and teams. The average water damage claim involves 4–6 documents from 2–3 different sources:
Approach
Mysa deployed its full claims orchestration platform: Document Intelligence for extraction and image recognition, Gap Analysis to identify missing items, and automated communications for follow-up with all parties — coordinated by the workflow engine following the insurer's existing standard operating procedures.
Impact
Image recognition reduced the need for on-site visits — customers submit photos and Mysa extracts damage data automatically. Auto follow-ups with all parties — policyholders, contractors, internal teams — eliminated the coordination delays that accounted for most of the cycle time. Customers can now submit documents, track their claim progress, and chat with AI for updates. Average claim resolution time dropped from 23 to 9 days, and customer satisfaction improved by 25%.
“The biggest time sink was coordinating between everyone — customers, contractors, internal teams. Mysa automated all of that, and now customers can see exactly where their claim stands.”
— Claims Operations Lead
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