Every interaction, every channel, full context.
Intake, follow-up, escalation — automated across WhatsApp, email, portal, and phone. Nothing falls through.
Arrive from anywhere. Land in one place.
Claims don't wait for your portal.
Auto-classification
Each document classified on arrival — accident report, medical certificate, invoice, ID.
Channel normalization
A WhatsApp photo and an email PDF go through the same pipeline. Same output, same quality.
Zero-touch routing
Routed to the right claim, the right workflow step, the right handler — automatically.
FNOL without the phone queue.
Fully automated first notice of loss.
Conversational FNOL
Guide claimants through the report via WhatsApp or web — structured questions, natural language.
Document collection
Photos, driving license, insurance certificate — requested and received in the same conversation.
Instant claim creation
A structured claim record before a handler is involved. Complete with all documents.
Missing driving license. Please reply with a photo.
Reminder: we still need your driving license.
Follow-up: driving license required to process your claim.
Escalate to handler
Chase what's missing. Automatically.
The system knows what's missing, who to contact, and which channel they prefer.
Multi-channel outreach
WhatsApp first, then email, then phone — configurable per client, per document type.
Context carry-over
The system remembers the WhatsApp conversation when it sends the follow-up email.
Tone matching
Sentiment analysis adapts the message tone. A frustrated claimant gets empathy, not a template.
Escalate when it matters.
Not everything can be automated. The system knows when to bring in a handler.
Smart escalation
After 3 attempts with no response, the claim is flagged for human intervention with full context.
Response matching
When a document arrives via any channel, it's matched to the open request automatically.
Full visibility
Which claims are waiting, which have been chased, which need attention — in real time.
Every channel.Full context.Nothing falls through.
30 minutes. We'll show you how communications work across your channels.
or email sales@meetmysa.com